Procedures assistantCitizen services, 24 hours a day
The Procedures assistant is Miorani's application that lets a town council serve its residents at any hour. Residents say what they need, in writing or by voice, and the assistant finds the procedure, reads their ID card, checks the documents and leaves the application ready for the officer to file in the electronic registry.
What the Procedures assistant does
Residents open the assistant on their phone, explain in their own words what they need — typing or speaking — and the assistant finds the right procedure, guides them step by step, reads their ID card and checks the documents before the application is sent. The council officer receives it in a panel and files it in the electronic registry.
- Residents explain it in writing or by voice
- Reads the ID card and checks documents before sending
- Every screen can be read aloud
- Filed in the Gestiona registry from the panel
Who it is for
The Procedures assistant is built for small and medium-sized town councils whose residents, many of them elderly, would rather explain what they need than fill in a form. No account is required. Nothing is filed automatically: the officer reviews each application in the panel and decides.
Real case
Valleseco Town Council (Gran Canaria)
The assistant runs at asistente.valleseco.es. It covers 21 types of municipal procedure — census registration, social services, water, building works — which the council switches on from its panel, and it files applications in the Gestiona entry registry.
How it is deployed
Miorani deploys the Procedures assistant as a secure external service: it connects to your current systems over encrypted channels, without stopping your operations and without modifying your IT infrastructure.
Other Miorani solutions
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